SU Cookie Manager

Find answers quickly in your Service Unit Plan book !  An electronic copy is on the Cookie website (www.GSCookiesETC.org/cookies/resources and the Volunteer Resource page.  

January 29 Late Initial Orders

  • Troops missing the cutoff for placing their Initial Order online will need to order cookies through a Cupboard.  Troops may place a Planned Order in ABC Smart Cookies beginning on Sunday, January 29th.  A confirmation will be sent to troops from the Cupboard Manager with pick-up date and time.

Mega Shortages/Overages

Troops should contact their nearest cupboard cookies@GirlScoutsOC.org and we will work on an individual basis to resolve issues with cookies.  Please use subject line: “SU & Troop #, Mega Shortage/Overage”. If troop received extra cookies, please state if you wish to keep or return the overage.

Damaged Product

Complete the Damaged Product Report and contact a cupboard.

Cupboard Location Listing

A full listing will be available on January 27 and will be located on the Volunteer Resource Page on GSCookiesETC.org/cookies/.

Online Troop Cookie Coordinator Training

Troop Cookie Coordinator online training and quiz is available on gsLearn in everyones’ MyGS account. This training will be available throughout the cookie program.

Do Now!  (Service Unit Plan book page 9)
  • Select role in “MyGS” Member Profile
  • Review the Service Unit Stretch Bonus requirements
  • Partner with your Service Unit Team on strategies to achieve the Service Unit Stretch Bonus
  • Work with your Service Unit Data Management Coordinator or Operations Lead to create a roster of all Troops and Troop Cookie Coordinators for your Service Unit.
  • Notify all troops of Cookie Program training.
  • Update Troop Cookie Coordinator roster template to record each appointment step as completed
  • Remind the Service Unit Cookie Distributor to complete the online SU Cookie Distribution form located on the Product Sales website (GSCookiesEtc.org/Cookies/service-unit).
  • Complete SU Cookie Manager Part 1 training online.
  • Register and attend Part 2 Workshop webinar.
  • Receive registration email from ABC Smart Cookies (noreply@abcsmartcookies.com)
November 16 – January 15!  (Service Unit Plan book pages 11-14)
  • Create your account in ABC Smart Cookies
  • Modify your user account
  • Manage your delivery station only if you are doing your own Service Unit delivery
  • Modify Service Unit information with Service Unit Rewards Coordinator’s information
  • Verify the troops listed in ABC Smart Cookies belong to your Service Unit (girls will be uploaded into ABC Smart Cookies every Monday and Thursday beginning at 4 pm)
  • Submit a request to add any missing troop in ABC Smart Cookies to customercare@girlscoutsoc.org
  • Set-up Troop Users and send registration emails to Troop Cookie Coordinators (only two Troop Cookie Coordinators per Troop).  Service Unit Plan book page 13

Reminder: SUs will NOT be able to add, edit or delete girls or troops in ABC Smart Cookies.

Do Now! (Service Unit Plan book page 11 – 14)

  • Receive registration email from ABC Smart Cookies (noreply@abcsmartcookies.com)
  • Create your account in ABC Smart Cookies
  • Modify your user account
  • Manage your delivery station only if you are doing your own Service Unit delivery
  • Modify Service Unit information with Service Unit Rewards Coordinator’s information
  • Verify the troops listed in ABC Smart Cookies belong to your Service Unit (girls will be uploaded into ABC Smart Cookies every Tuesday and Thursday by 4 pm)
  • Submit a request to add any missing troop in ABC Smart Cookies to customercare@girlscoutsoc.org
  • Set-up Troop Users and send registration emails to Troop Cookie Coordinators (only two Troop Cookie Coordinators per Troop).

Reminder: SUs will NOT be able to add, edit or delete girls or troops in ABC Smart Cookies. Remind troops to email CustomerCare@GirlScoutsOC.org with girl transfer requests.

December 1 and later (Service Unit Plan book pages 9-13)

Continue to: (Service Unit Plan book pages 9-14)

  • Set-up Troop Users and send registration emails to Troop Cookie Coordinators (only two Troop Cookie Coordinators per Troop).
  • Resend Registration email to Troop Cookie Coordinators as needed (page 14 of Service Unit Plan book)
  • Appoint Troop Cookie Coordinators & send welcome email using SU Cookie Manager Email Templates. No more than two troop users per Troop.

December 16 or later (Service Unit Plan book pages 18-22)

  • Print Dot Sheets beginning December 16.  Give to Service Unit Distributor for Service Unit Own delivery and distribution.  Dot Sheets for mega delivery are due by January 1 to the Council offices in Irvine.

January 11 Paperwork Due to Council (Service Unit Plan book pages 22)

  • Service Units hosting their own delivery/distribution:
    • Service Unit Distributor retains Dot Sheets to be used on Service Unit Distribution day.
    • No paperwork is due to Council unless you are part of a Mega
  • Mega Delivery Paperwork Due to Council by 9am on January 11th.
    • Dot Sheets are due from Service Units in the Council Mega Deliveries on January 11th or sooner (not later).  These may be placed in the after-hours drop box in the GSOC parking lot, adjacent to the basketball court.
  • All Service Units
    • Email the completed Troop Cookie Coordinator Roster to council at cookies@girlscoutsoc.org.  Submit updated TCC Rosters as appointments are made. See the instruction tab on the Troop Cookie Coordinator Roster for more information.

January 12 Non-Appointment of Troop Cookie Coordinators (Service Unit Plan book page 22)

  • If a Troop Cookie Coordinator has not been appointed by January 12, send an email to the Troop Cookies Coordinator and Troop Leader explaining that the TCC cannot pick-up the troop’s cookies on distribution day.
  • Troop Cookie Coordinators who have not been appointed should not have access to ABC Smart Cookies. See page 14 in the Service Unit Plan book for more details on deactivating their account.

Please note: The last live Troop Cookie Coordinator Training Webinar is on Saturday, January 14, 2023. Online Troop Cookie Coordinator Training will be available throughout the cookie program and is located on gsLearn in MyGS.