Printable Version of the 2023 Cookie Program FAQs

Information Regarding Palm Oil

GSOC is monitoring recommendations from the California Department of Public Health. Current regulations regarding cookie sales are subject to change. See girlscoutsoc.org for current COVID-19 safety guidelines.

Questions About Selling

No. Sales links should never be posted to online resale sites (eBay, Facebook Marketplace, Facebook Swap etc.). See the Online Marketing Do’s and Don’ts for more information.

Girls may market and sell cookies online to family, friends, and the public through ABC Smart Cookies at abcsmartcookies.com, providing they review the Digital Marketing tips for Cookie EntrepreneursGirl Scout Digital Cookie Pledge, sign the Girl Scout Internet Safety Pledge, and follow all Girl Scout safety guidelines. Check with your Troop Cookie Coordinator or Troop Leader for more details.

No. In order to maintain good relationships with property managers, stores, and to be fair, only booth sales are allowed in non-residential areas. All booth sales must be coordinated through your Service Unit Booth Sale Coordinator.

No. Social media ads should not be purchased or donated to promote sales links.

Yes! But it is important that you let your Girl Scout lead by having her present her pitch, create a poster, and write thank you notes, etc.

Yes, provided you reside in Orange County. Between January 16–March 13, Girl Scouts may set up “lemonade” type stands to sell on the OC property where the Girl Scout currently resides (if their city and/or homeowner’s association allows).

Yes! Parents can and should chaperone their girls as they can make direct sales door-to-door, share their business pitch with parents’ co-workers and social clubs, and more.

No. While each girl should work with her troop to create her Cookie Program goals, parents determine the number of cookies to order and are responsible for payment of all cookies received.

Yes! What a fun outing for your troop and a great way to help girls reach their goals!  Current COVID-19 safety guidelines must be followed.

No. Troops may not require payment from parents in advance. Payment is collected from customers when cookies are delivered (for in-person orders). Money should be turned in to the troop as soon as possible after collected from customers.

The price of Girl Scout cookies in Orange County is $6.00 per package. The gluten-free Caramel Chocolate Chip cookies are $6.00 per package in Orange County.

Putting cookies in a wagon and selling direct to customers in OC residential areas. Girls require adult supervision for these efforts. A rolling sale is not a booth sale because you are walking through residential neighborhoods, NOT parks, beaches, or shopping centers.

Girl Scout Cadettes, Seniors, and Ambassadors go door-to-door with a buddy in an OC residential area while the supervising adults follow in a car with the cookies. Girls require adult supervision for these efforts. Current COVID-19 safety guidelines must be followed.  Caravans are not considered booth sales because girls are only walking through residential neighborhoods.

When Girl Scouts work together to map out and walk a neighborhood selling cookies door-to-door in an OC residential area following all current COVID-19 safety guidelines. Girls require adult supervision for these efforts. Walkabouts are not considered booth sales because girls are only permitted to walk through residential neighborhoods, NOT parks, beaches or shopping centers.

GSOC Girl Scouts may begin selling cookies online to family and friends on January 16, 2022 and in person on January 29, 2022 (in person includes online girl deliveries). Each Girl Scout Council sets its own start date for the Girl Scout Cookie Program. Girls may NOT distribute, take orders, or make direct sales until Girl Scouts of Orange County’s start date – January 16, 2022. Early selling is not in keeping with good Business Ethics, and girls may lose credit for any sales made prior to the official start date.

Girls may sell cookies in person in Orange County residential areas only by going door-to-door or by setting up a cookie stand on OC residential property. Girls need permission to sell anywhere else. The only time girls may sell outside Orange County zip codes are to family members and close friends, at parent’s workplace to co-workers (not customers), and online using ABC Smart Cookies.

As Girl Scouts, we have a responsibility to our community to do all that we can to limit the spread of coronavirus. Girl Scouts of Orange County is closely monitoring recommendations from the California Department of Public Health. Visit girlscoutsoc.org for current COVID-19 safety guidelines.

Booth Sales

Girl Scouts of Orange County is monitoring recommendations from the California Department of Public Health. Current regulations regarding cookie sales are subject to change. See girlscoutsoc.org for current COVID-19 safety guidelines.

Unfortunately, no; anything beyond parent and Girl Scout daughters at a booth sale is a troop activity and must meet safety guidelines requiring at least two screened and trained Girl Scout Troop Helper Adults.

Yes, but only if the location is safe for girls and customer vehicles and if the Service Unit Booth Sale Coordinator has verified that the city will allow this.

Yes! Parent/daughter teams may run a booth sale for their troop provided it is reserved by the Troop Cookie Coordinator through the Service Unit Booth Sale Coordinator. Allow for time between shifts for rest and meal breaks. Parents must complete online Adult Booth Sale training and receive specific booth sale site information from their Troop Cookie Coordinator before assisting their daughter with booth sales. The Troop Cookie Coordinator and parent must determine in advance if products being sold are to be additional girl sales, where the family is responsible for all product taken, or troop booth sale units, which can be returned to the troop. If products sold are troop booth sale units, parent must register as Girl Scout adult Troop Helpers. Please contact customercare@girlscoutsoc.org if you need help registering for this role.

es! Permission slips are required for parent/girl and troop booth sales. Permission slips are required for all girls participating in any activity. The Annual Permission & Health History form will suffice so long as the booth sale meets the requirements provided on the permission slip.

Yes! Review your Family Guide and Rewards Flyer to see what level rewards your daughter has achieved.

No. Girls/Troops may not have donation jars at booth sales because we only have permits to sell cookies, not to solicit donations. However, a “Cookie Share” jar that is collecting $5 from each customer and then providing a Cookie Share receipt is fine. For safety, a Cookie Share jar should not contain cash, but a symbolic item, such as a toy soldier or a donation card, for each purchase. If a customer says “keep the change” girls may accept it, but they should never solicit monetary donations.

Yes, troops may book booth sales online throughout the Council jurisdiction. See your Troop Cookie Coordinator for details.

Troops must cancel online via ABC Smart Cookies at least 48 hours in advance or contact their Service Unit Booth Sale Coordinator right away so another Troop can reserve the spot.

A booth sale is a Cookie Stand placed in front of a business or in any public space. Only Service Unit Booth Sale Coordinators may arrange for booth sale locations and assign troops. They secure the sites by working with the property managers and stores to ensure permissions and insurance requirements are met.

Troop Cookie Link

Troops can find their Troop Cookie Link on ABC Smart Cookies. This link gives girls a way to achieve their sales goals and help others in their community without leaving home. Check with your Troop Cookie Coordinator for more information.

Yes! Girls and/or troops can create a social media event or schedule a live stream (with proper adult supervision). They can share their cookie link through social media or via text. Consumers can pay for their cookies with a credit card through the Smart Cookie app. Troops then arrange for contactless delivery of those cookies to their customers.

QR Code

Troops and girls unique QR Code are available on ABC Smart Cookies.  Troop QR Codes can be found in the Troop Information section and girls can find their unique QR Codes in the My Orders section of ABC Smart Cookies. Customers can link directly to the troop’s cookie website to purchase cookies using the camera feature on either an Apple or Android smart device to scan the QR code.

Note: The FBI is warning consumers that criminals are tampering with some QR codes to steal information and money. Please be sure to periodically check your QR code to make sure it is properly linking to your ABC Smart Cookies page.

National Girl Scout Cookie Link

The National Girl Scout Cookie link is one national link that can be shared by GSUSA, councils, troops, and girls to help customers find cookies nearby to purchase, donate or to have them shipped. GSOC will upload active troops into ABC Smart Cookies and Troop Ship Only links will be automatically given to troops. Links will be shared on GUSUA’s National Girl Scout Cookie Link site from February 18, 2022 to March 13, 2022.

More information can be found here.

Customers click on the link and enter their zip code. Based on their location, they will then have a choice to visit an in-person retail booth or click on a troop link to order cookies that are directly shipped to them or donate cookies to the council’s charity program.

  • How will GSUSA ensure that all troops have a randomized opportunity to receive sales from the link? GSUSA is working to ensure there is a randomized system in place if there are multiple troops in the same zip code.
  • Will the link allow for girl delivery? The link is for direct ship, donate, and to route a customer to an in-person troop cookie booth.

No. We encourage girls to begin selling and promoting their link to family and friends as soon as the cookie season begins. When the National Girl Scout Cookie Link is launched, the link will serve as a troop virtual cookie booth. Troops will treat the virtual booth just like in-person booths. A common practice fair to all girls is to share booth cookies with all girls in the troop. Troop leaders will have the same opportunity with the virtual booth sales, all sales coming in from the booth can be equally dispersed to all girls.

As the cookies are shipped, the customer should contact the customer service link provided in their order confirmation and packing information.

Troop links will be automatically created in ABC Smart Cookies.

GSOC will upload active troops into ABC Smart Cookies and Direct Ship Troop Links will be automatically given to troops.

Links will appear in the cookie finder on February 18, 2022 (National Girl Scout Cookie Weekend).

Yes! The cookies ordered using this link will post in the Smart Booth Divider and troops can divide the cookie packages between girls in the troop.

Product Information

Girls should refer to their order card for nutritional information about our Girl Scout cookies.

Yes! All Girl Scout Cookies baked by ABC Bakers are certified halal.

Yes. All Girl Scout Cookies are kosher.

Yes, we have 4 vegan cookies in our product line – Lemonades, Thin Mints, Peanut Butter Patties, and Toast-Yay! Cookies.

No. Girl Scout Cookies do not contain any added preservatives.

Girl Scouts is proud that all Girl Scout Cookies are “zero grams trans-fat per serving.”  Selected varieties can claim 100% trans-fat-free status, meaning there’s not a speck of trans-fats in the whole package.

Yes, the gluten-free Caramel Chocolate Chip cookie is nut-free and baked in a nut-free bakery.  

Yes – Caramel Chocolate Chip is gluten-free.

Girl Scouts of Orange County has been informed by our baker that they are experiencing production and transportation delays that will impact the availability of cookies in our area. There may be limited availability or delays of some cookie varieties. We are working with Girl Scouts of the USA and our baker to mitigate the impact to our troops, girls, and customers. We are committed to communicating everything we know, as we know it, and will continue to be fully transparent about the availability of cookies, specifics of which will be provided in our regular Cookie News. While these inventory issues are unfortunate, we are proud to see our Girl Scouts back in their communities selling after two challenging seasons in the pandemic.

Palm oil is an ingredient found in the majority of baked snacks sold in the United States. Per GSUSA’s licensed bakers, it is necessary to use palm oil in our cookies because of its unique ability to provide volume and texture in baked goods, usually without adding trans fats. Additionally, growing palm oil requires less land in comparison to other vegetable oils and supports the livelihoods of more than 4 million farmers globally. One of the primary goals of our Girl Scout Cookie bakers is to create the best-tasting cookies possible using the best ingredients available. The world’s food supply is intricately tied to the use of palm oil, so we believe promoting sustainable manufacturing principles is the most responsible approach for Girl Scouts and Girl Scout Cookie development. At Girl Scouts, we have an opportunity to use our strong voice to bring about positive change on this important issue, and our bakers have made the following commitments:

  • GSUSA and our licensed bakers are members of the Roundtable on Sustainable Palm Oil (RSPO), an organization of growers, buyers, manufacturers, conservationists, and other interested parties striving to develop and follow best practices to ensure sustainability.
  • Our licensed bakers are committed to using as little palm oil as possible in Girl Scout Cookies and have committed to continuing to research viable alternatives. To read more about our bakers’ positions on palm oil, visit ABC Bakers.

Thanks to the encouragement of and partnership with Girl Scout members, GSUSA and our bakers have realized the power of the Girl Scout brand to make a positive difference in the move toward sustainably produced palm oil.

We work closely with our volunteers, our girls, and our baker to put into action the very skills girls learn through the cookie program, like goal setting and inventory management. There is no such thing as left-over cookies, as we donate all remaining cookies. In addition, Orange County Girl Scouts sold more than 39,000 boxes of cookies last year through our “Cookie Share” program that were donated to the military, local food banks, and area hospitals. GSOC has not destroyed cookies, nor have we returned cookies to our baker that have later been destroyed.

Girl Scout Cookies are produced only once a year and for a limited time, so our bakers never achieve the volume required to support the specific production of specialty cookies.

Raspberry Rally FAQ

Printable Version of the 2022 Raspberry Rally FAQs
ABC Smart Cookie Raspberry Rally Inventory FAQ

Why didn’t ABC just adjust the orders to remove Raspberry Rally and refund only that portion to consumers?

Due to limitations within the Smart Cookies Direct Ship site, ABC is not able to fulfill partial orders. In light of this limitation, the only option was to cancel and refund all oversold orders of Raspberry Rally cookies, including any orders that contained both Raspberry Rally cookies and additional flavors.

How did ABC determine which orders to cancel?

Orders that were in backorder status within our system that included Raspberry Rally Cookies had to be canceled and refunded. Notices were sent to consumers as well as a follow up email encouraging them to reorder any or all of the other nine flavors.


Why did cancellation notices go to customers before you sent any communication to councils?

The process to cancel and refund consumers was an automated process that took several hours. Some consumers received alerts prior to councils being notified the same day. ABC sincerely apologizes for this timing error.


Will there be more Raspberry Rally cookies available this season at a later date?

 Raspberry Rally Cookies are sold out for the season.

Is there any possibility of baking more cookies to fill orders?

No. ABC has produced the entire 45K cases of Raspberry Rallies per our seasonal plan that was communicated to councils in June 2022. In addition, we were able to produce an additional 3K cases over and above our commitment. We cannot produce more at this time, as we do not have unique materials and packaging. The lead times on special flavors, colors and packaging are too long to produce in time for the remainder of this season.


Is there any compensation you can offer customers who had an order cancelled – for instance a coupon for free shipping?

No, we are not able to offer free shipping or coupons. 


Is there any possibility you could limit the sales of RR to a very few councils who start online selling later in the season?

No, our system capabilities are limited and cannot allocate cookies per council or turn items on/off per council. Every council has the same storefront.


When will the Dashboard reflect the refunds for the council, Service Unit, Troops and girls?

The impacted orders will be cleared from Smart Cookies by midnight on February 16.


Will all reports in Smart Cookies be updated–girl totals, troop and girl balance summaries, girl manage order reports, etc.?



Will girls or troops receive an email when orders are refunded?

There is not an automatic email that is generated for girls or troops. Councils will be provided information on which orders, troops and girls were impacted and will be able to customize messaging to their members as they see fit.


I have heard rumors that orders that did not contain Raspberry Rally were cancelled as well. Is that true?

We have reviewed our database and all orders that were cancelled and refunded yesterday had at least one package of Raspberry Rally on the order. We have not been provided any other order numbers to track specific instances of this happening. However, if you encounter this situation please provide the order number to your ABC contact so we can promptly investigate.


Is ABC going to run out of other flavors?

Based on the current forecast, ABC has ample inventory to support the other nine flavors. Raspberry Rally was a unique roll out with pre-planned production quantities.

ABC’s Raspberry Rally cookies are naturally colored from beet juice and do not contain red dye 40. Find more information on our Cookie page!

Palm oil is an ingredient found in most baked snacks sold in the United States and is the most widely used vegetable oil in the world. Per GSUSA’s licensed bakers, it is necessary to use palm oil in our cookies because of its unique ability to provide volume and texture in baked goods, usually without adding trans fats. Additionally, growing palm oil requires less land in comparison to other vegetable oils and supports the livelihoods of more than 4 million farmers globally. Although we continue to explore alternatives, currently, there are no viable or readily available alternatives for use in the production of Girl Scout Cookies.

The new Raspberry RallyTM cookie is not gluten free. We do offer a gluten free options, our Caramel Chocolate Chip Cookie.

The Raspberry RallyTM cookie will be available while supplies last this year. We are constantly evaluating our cookie portfolio for future years based on our customers’ and girls’ feedback. You can contact your local council for the availability in your area.

The Raspberry RallyTM cookie is made with vegan ingredients. You can find additional information on our Cookie Lineup page.

Raspberry RallyTM are thin, crispy cookies with raspberry flavor, dipped in chocolaty coating. It is very similar to Thin Mints, but the inside is pink and tastes like raspberry instead of mint. For more information, visit the Meet the Cookies page on our website.

All our Girl Scout Cookie recipes are top secret. But you can find the ingredients and nutrition information on our Cookie Lineup page. Check it out!

Raspberry RallyTM cookies will be sold exclusively on approved digital platforms including Digital Cookie@ and ABC Smart Cookie TM with direct shipping to the customer’s door. They are not available at booths and cannot be delivered by Girl Scouts.

Just like all of our other delicious flavors, when a customer buys a box of Girl Scout Cookies they are helping power new, unique, and amazing experiences for Girl Scouts. These opportunities broaden their worlds, teach them essential life skills, and prepare them for a lifetime of leadership.

The net proceeds from Girl Scout Cookie sales stay local with the originating council and troop to fund activities for Girl Scouts year-round, as well as impactful girl-led community projects. Each council determines its own revenue structure depending on how much it costs the council to buy cookies, the local retail price to sell cookies, and the amount of revenue shared with participating troops.

Cookie program revenue is a critical source of funding for Girl Scout councils to deliver essential programming to troops and is often what makes it possible to reach girls in underserved areas and maintain camps and properties.

Girl Scouts pool their money as a troop and use it to fuel their Girl Scout adventures throughout the year. Some examples include learning about STEM, outdoor experiences, travel, and community projects. Girl Scouts may not earn proceeds as individuals. However, Girl Scout councils offer a wide variety of recognition items, program and store-related credits, and travel experiences that girls are eligible to earn individually based on their sales. All troop proceeds and group rewards earned through participation in the Girl Scout Cookie

Program must be used to enhance the entire troop’s Girl Scout experience. Is the new package environmentally friendly?

GSUSA is also working with its bakers toward sustainable and ethical sourcing of Girl Scout Cookie@ ingredients, including our packaging. The plastic overwrap material and cardboard packaging is recyclable in many areas, so please check with your local facilities. GSUSA is also working with its bakers to improve the environmental footprint of its cookie packaging, as we recognize the need to reduce emissions and the number of materials used as much as possible.

The GSUSA cookie team worked with both bakers to develop a cookie that is both delicious and exciting!

The Raspberry RallyTM cookie was developed with both of our licensed bakers and tested among focused groups that expressed significant interest in this flavor.

The Girl Scout Cookie Program is all about teaching entrepreneurship. When searching for new opportunities for Girl Scouts, we considered simplicity, new skills, and building overall excitement for everyone. This approach enables girls to learn entrepreneurship through their own online businesses by building relevant omni- channel selling skills, pitching to customers online, and providing convenience to purchasers.

No! Raspberry RallyTM has been added in addition to our other favorite flavors making it even more fun to offer this online-only option!

Gluten-Free Caramel Chocolate Chip

No. Girls or troops may purchase their own patch in our Shop, if desired.

Additional Gluten-Free cookies will most likely not be available. The gluten-free cookies are limited in supply and will not be available in cookie cupboards. Use Smart Cookies to allow your customers to purchase gluten-free cookies online.

Yes, our Caramel Chocolate Chip cookies are Gluten-Free Certified and baked in a gluten-free facility.

 Explain to the customer, “Our troop does not have any gluten-free cookies in stock, but you can order them from me through our Council’s Digital Cookie option and have them shipped directly to you.” Then log into Smart Cookies and send your customer the special-order link or use your Smart Cookies mobile app to take the order!

Explain to the customer, “Our troop sold out of the gluten-free cookies, but you can order them from through our Council’s Digital Cookie option and have them shipped directly to you.”  Then log into Smart Cookies and send your customer the special-order link or use your Smart Cookies app to take the order.

Gluten Free Cookie orders are placed prior to the Cookie Program to allow the Baker to know the amount needed for our Troops.

Proposition 65

Proposition 65 is a California law that requires a clear and reasonable warning to consumers for products that contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. Some Girl Scout Cookie Products contain the chemical acrylamide, which was discovered in 2002 and is formed by the reaction of naturally occurring sugars and a particular amino acid when food is cooked at higher temperatures, such as when baked, roasted, or fried. With few exceptions, the chemicals in food that appear on the Proposition 65 list are not intentionally added to food. They are picked up from the soil or formed during cooking or other processes.

You have likely seen Proposition 65 statements at various restaurants and establishments that carry food. Proposition 65 includes a very wide range of safety factors when determining what chemicals are included on the Proposition 65 list. Given the difficulty of determining what is a carcinogen and the extremely wide range of safety factors used by California, there is often a great deal of controversy regarding chemicals added to the Proposition 65 list. The purpose of Proposition 65 is to alert consumers to potential risk and enable them to make an informed decision regarding the products they consume.

WARNING: Consuming this product can expose you to chemicals, including acrylamide, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to http://p65warnings.ca.gov/food.

If a customer asks about the Prop 65 warning, you or your Girl Scout can explain that in accordance with California law, consumers will now see this warning in many restaurants, grocery stores, and even hardware stores. The purpose of the Proposition is to alert customers so they can make informed decisions regarding the products they consume. With few exceptions, the chemicals in food that appear on the Proposition 65 list are not intentionally added to the food. They are formed during the cooking, baking, or other process.

More Information

I have more questions. Who can I contact?  Girls and parents can contact their Troop Cookie Coordinator or Leaders for more information. Troops will find more answers in their Troop Plan Book and can contact their Service Unit Cookie Manager.
Also visit our website: girlscoutsoc.org and gscookiesetc.org/cookies

Have more questions about Girl Scout Cookies? Visit Girl Scouts of the USA’s Frequently Asked Questions page or email customercare@girlscoutsoc.org.

For more information about our Cookie Program, selling tools, and nutritional information, please visit here.