FAQs

Click here for a printable version of the 2021 Cookie Program FAQs.

Click here for a printable version of the 2021 GrubHub FAQs.

Click here for information regarding Palm Oil. 

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Questions About Selling

We are closely monitoring COVID-19 Guidance from local and national health authorities to determine if Troop and/or Parent/Daughter(s) booth sales will be made available for the upcoming Cookie Program. At the time of this publication, a decision has not yet been made regarding in-person activities.  GSOC will keep girls and adults informed of any changes as we get closer to February 12, 2021 – the current start date for booth sale activities during the 2021 Cookie Program.

What is the price of cookies? The price of Girl Scout cookies in Orange County is $5.00 per package. The gluten-free Caramel Chocolate Chip cookies are $6.00 per package in Orange County.

When can we start selling? GSOC Girl Scouts may begin selling cookies online to family and friends on January 11, 2021 and in-person – following all current COVID-19 safety guidelines – on January 24, 2021 (in-person includes online girl deliveries). Each Girl Scout Council sets its own start date for the Girl Scout Cookie Program. Girls may NOT distribute, take orders, or make direct sales until Girl Scouts of Orange County’s start date – January 11, 2021. Early selling is not in keeping with good Business Ethics, and girls may lose credit for any sales made prior to the official start date.

Will girls be able to sell door-to-door, set up Cookie Stands, and participate in booth sales during the 2021 Cookie Program due to COVID-19? We are closely monitoring COVID-19 Guidance from local and national health authorities to determine if in-person booths and activities will be made available for the upcoming Cookie Program. At the time of this publication, a decision has not yet been made regarding in-person activities. As Girl Scouts, we have a responsibility to our community to do all that we can to limit the spread of coronavirus. GSOC will keep girls and adults informed of any changes as we get closer to January 24, 2021 – the current start date for in-person activities during the 2021 Cookie Program. Be on the lookout for Safe Selling Strategies for Girls COMING SOON!

Can troops set quotas on how much my daughter should sell? No. While each girl should work with her troop to create her Cookie Program goals, parents determine the number of cookies to order and are responsible for payment of all cookies received.

Do we pay for cookies in advance? No. Troops may not require payment from parents in advance. Payment is collected from customers when cookies are delivered (for in-person orders). Money should be turned in to the troop as soon as possible after collected from customers.

Where can we sell? Pending current COVID-19 safety guidelines by the January 24, 2021 start date for in-person activities, girls may sell cookies in person in Orange County residential areas only by going door-to-door or by setting up a cookie stand on OC residential property.  Girls need permission to sell anywhere else. The only time girls may sell outside Orange County zip codes are to family members and close friends, at parent’s workplace to co-workers (not customers), and online using ABC Smart Cookies.

Can girls sell online? Girls may market and sell cookies online to family, friends, and the public through ABC Smart Cookies at abcsmartcookies.com, providing they review the , Girl Scout Digital Cookie Pledge, sign the Girl Scout Internet Safety Pledge, and follow all Girl Scout safety guidelines. Check with your Troop Cookie Coordinator or Troop Leader for more details.

Why did the online sale guidance for the 2021 Cookie Program change? Today’s girls are tomorrow’s entrepreneurs. In keeping up with today’s digital age, we are excited to offer Girl Scouts more opportunities to utilize their digital marketing skills, reach more customers, and ensure safety while offering programming that prepares girls for the future.

 Can a girl’s sales link be posted to an online resale site?  No.  Sales links should never be posted to online resale sites (eBay, Facebook Marketplace, Facebook Swap etc.).

 Can I purchase a social media ad to promote my daughter’s cookie sales link?  No. Social media ads should not be purchased or donated to promote sales links.

Can parent/daughter teams sell cookies? Yes! Parents can and should chaperone their girls as they can make direct sales door-to-door, share their business pitch with parents’ co-workers and social clubs, and more.

Can my daughter and I set up a cookie stand in our front yard? Yes, provided you reside in Orange County and current COVID-19 safety guidelines allow for this type of activity by the January 24, 2021 start date for in-person activities. Between January 24–March 7, Girl Scouts may set up “lemonade” type stands to sell on the OC property where the Girl Scout currently resides (if their city and/or homeowner’s association allows).

What is a rolling sale? Putting cookies in a wagon and selling direct to customers in OC residential areas. Girls require adult supervision for these efforts. A rolling sale is not a booth sale because you are walking through residential neighborhoods, NOT parks, beaches, or shopping centers.

What is a Walkabout? When Girl Scouts work together to map out and walk a neighborhood selling cookies door-to-door in an OC residential area following all current COVID-19 safety guidelines. Girls require adult supervision for these efforts. Walkabouts are not considered booth sales because girls are only permitted to walk through residential neighborhoods, NOT parks, beaches or shopping centers.

What is a Caravan? Girl Scout Cadettes, Seniors, and Ambassadors go door-to-door with a buddy in an OC residential area while the supervising adults follow in a car with the cookies. Girls require adult supervision for these efforts. Caravans are not considered booth sales because girls are only walking through residential neighborhoods.  Please note:  this type of selling may not be allowed during the 2021 Cookie Program depending on current COVID-19 safety guidelines

Can I have a rolling sale/Walkabout/Caravan in a shopping center, park or other public area? No. In order to maintain good relationships with property managers, stores, and to be fair, only booth sales are allowed in non-residential areas. All booth sales must be coordinated through your Service Unit Booth Sale Coordinator.

Can we do a rolling sale/Walkabout/Caravan as a Troop at one of our meetings? Yes! What a fun outing for your troop and a great way to help girls reach their goals!

Can I take cookies to sell at work or to any social groups I am a part of? Yes! But it is important that you let your Girl Scout lead by having her present her pitch, create a poster, and write thank you notes, etc.

Booth Sales

We are closely monitoring COVID-19 Guidance from local and national health authorities to determine if Troop and/or Parent/Daughter(s) booth sales will be made available for the upcoming Cookie Program. At the time of this publication, a decision has not yet been made regarding in-person activities.  GSOC will keep girls and adults informed of any changes as we get closer to February 12, 2021 – the current start date for booth sale activities during the 2021 Cookie Program.

What is a booth sale? A booth sale is a Cookie Stand placed in front of a business or in any public space. Only Service Unit Booth Sale Coordinators may arrange for booth sale locations and assign troops. They secure the sites by working with the property managers and stores to ensure permissions and insurance requirements are met.

Can I have a booth sale on a street corner? Yes, but only if the location is safe for girls and customer vehicles and if the Service Unit Booth Sale Coordinator has verified that the city will allow this.

Can parent/daughter teams run a booth sale at a shopping center? Yes! Parent/daughter teams may run a booth sale for their troop provided it is reserved by the Troop Cookie Coordinator through the Service Unit Booth Sale Coordinator. Allow for time between shifts for rest and meal breaks. Parents must complete online Adult Booth Sale training and receive specific booth sale site information from their Troop Cookie Coordinator before assisting their daughter with booth sales. If products sold are troop booth sale units, parent must register as Girl Scout adult Troop Helpers. Please contact customercare@girlscoutsoc.org if you need help registering for this role.

Can I bring another Girl Scout with me to our parent/daughter booth sale? Unfortunately no; anything beyond parent and Girl Scout daughters at a booth sale is a troop activity and must meet safety guidelines requiring at least two screened and trained Girl Scout Troop Helper Adults. Additionally, multi-family activities may not be permitted at the time of booth sales due to current COVID-19 safety guidelines.

Do I need permission slips for booth sales? Yes! Permission slips are required for parent/girl and troop booth sales. Permission slips are required for all girls participating in any activity. The Annual Permission & Health History form will suffice so long as the booth sale meets the requirements provided on the permission slip.

May we have a donation jar at our booth sale? No. Girls/Troops may not have donation jars at booth sales because we only have permits to sell cookies, not to solicit donations. However, a “Cookie Share” jar that is collecting $5 from each customer and then providing a Cookie Share receipt is fine. For safety, a Cookie Share jar should not contain cash, but a symbolic item, such as a toy soldier or a donation card, for each purchase. If a customer says “keep the change” girls may accept it, but they should never solicit monetary donations.

Our Service Unit doesn’t have any booth sale locations remaining. Can I go somewhere else? Yes, troops may book booth sales online throughout the Council jurisdiction. See your Troop Cookie Coordinator for details.

We need to cancel a booth sale due to illness.  What do we do? Troops must cancel online via ABC Smart Cookies at least 48 hours in advance or contact their Service Unit Booth Sale Coordinator right away so another Troop can reserve the spot.

Does my daughter get credit for cookies sold at booth sales? Yes! Review your Family Guide and Rewards Flyer to see what level rewards your daughter has achieved.

Product Information

Girls should refer to their order card for nutritional information about our Girl Scout cookies.

Are all Girl Scout Cookies kosher? Yes. All Girl Scout Cookies are kosher.

Are all Girl Scout Cookies Halal? Yes! All Girl Scout Cookies baked by ABC Bakers are certified halal.

 Are any Girl Scout Cookies vegan? Yes, we have 5 vegan cookies in our product line – Lemonades, Thin Mints, Peanut Butter Patties, S’mores, and the new Toast-Yay! Cookies

Is there a gluten-free cookie? Yes – Caramel Chocolate Chip is gluten-free.

Are any preservatives used in Girl Scout Cookies? No. Girl Scout Cookies do not contain any added preservatives.

Does ABC Bakers offer a nut-free Girl Scout Cookie? Yes, the gluten-free Caramel Chocolate Chip cookie is nut-free and baked in a nut-free bakery.  

 Is there palm oil in Girl Scout Cookies? Palm oil is an ingredient found in the majority of baked snacks sold in the United States. Per GSUSA’s licensed bakers, it is necessary to use palm oil in our cookies because of its unique ability to provide volume and texture in baked goods, usually without adding trans fats. Additionally, growing palm oil requires less land in comparison to other vegetable oils and supports the livelihoods of more than 4 million farmers globally. One of the primary goals of our Girl Scout Cookie bakers is to create the best-tasting cookies possible using the best ingredients available. The world’s food supply is intricately tied to the use of palm oil, so we believe promoting sustainable manufacturing principles is the most responsible approach for Girl Scouts and Girl Scout Cookie development. At Girl Scouts, we have an opportunity to use our strong voice to bring about positive change on this important issue, and our bakers have made the following commitments:

  • GSUSA and our licensed bakers are members of the Roundtable on Sustainable Palm Oil (RSPO), an organization of growers, buyers, manufacturers, conservationists, and other interested parties striving to develop and follow best practices to ensure sustainability.
  • Our licensed bakers are committed to using as little palm oil as possible in Girl Scout Cookies and have committed to continuing to research viable alternatives. To read more about our bakers’ positions on palm oil, visit ABC Bakers.

Thanks to the encouragement of and partnership with Girl Scout members, GSUSA and our bakers have realized the power of the Girl Scout brand to make a positive difference in the move toward sustainably produced palm oil.

Why does the new cookie packaging include an allergen statement? ABC Bakers recently made changes to its packaging labels to include allergen disclosure on Girl Scout Cookie packaging. Note that the labels of most packaged foods marketed in the U.S., including Girl Scout Cookies, are required to include a “Contains” statement citing any major food allergens used as ingredients. In an effort to support further transparency for consumers, ABC Bakers added a voluntary “May Contain” statement to declare the presence of allergens used in the bakery where Girl Scout Cookies are made. Please note, the recipes, ingredients, and production process have not changed. Customers are buying the same cookies they’ve purchased year after year.

For more information on the updated allergen statement, read ABC Baker’s FAQ.

Why doesn’t the new cookie order card include the allergen statement for Thin Mints? The voluntary allergen disclosure warning for milk on ABC Bakers Thin Mints was inadvertently left off the printed order card for 2021 before going to print; however, the ingredient legend is correct, packaging is correct, and all references on the websites are correct.

Do Girl Scout Cookies have trans fats? Girl Scouts is proud that all Girl Scout Cookies are “zero grams trans fat per serving.”  Selected varieties can claim 100% trans-fat-free status, meaning there’s not a speck of trans fats in the whole package.

Why don’t you offer cookies that are non-dairy, dairy-free, sugar-free, casein-free, organic, low-carbohydrate, low-calorie, low-fat, non-fat, fat-free, etc.? Girl Scout Cookies are produced only once a year and for a limited time, so our bakers never achieve the volume required to support the specific production of specialty cookies.

What does GSOC do with unsold cookies? We work closely with our volunteers, our girls, and our baker to put into action the very skills girls learn through the cookie program, like goal setting and inventory management. There is no such thing as left-over cookies, as we donate all remaining cookies. In addition, Orange County Girl Scouts sold more than 39,000 boxes of cookies last year through our “Cookie Share” program that were donated to the military, local food banks, and area hospitals. GSOC has not destroyed cookies, nor have we returned cookies to our baker that have later been destroyed.

Virtual Booth Sales

What is a virtual booth sale? A Virtual Booth sale is a cookie sale hosted online through social media platforms that allow girls to achieve their cookie goals and reach a large number of potential customers all from the comfort of their own home.

Can girls and/or troops run virtual booth sales? Yes! Girls and/or troops can create a social media event or schedule a live stream (with proper adult supervision). They can share their virtual booth sale link through social media or via text. Consumers who attend the virtual booth sale can pay for their cookies with a credit card through the Smart Cookie app. Troops then arrange for contactless delivery of those cookies to their customers.

Check out the Virtual Cookie Booth Guidelines for more information.

National Girl Scout Cookie Link

When traditional door-to-door sales and in-person cookie booths were suspended last year because of COVID-19, GSUSA launched the Girl Scouts Cookie Care campaign to encourage cookie fans to buy or donate their favorite cookies online and have them shipped to their doors.

For 2021, consumers can use the Girl Scout Cookie Finder to purchase cookies from local troops.

What is the National Girl Scout Cookie link?  The National Girl Scout Cookie link is a national link that can be shared by GSUSA, councils, troops, and girls to help customers find cookies nearby to purchase, donate, or to have them shipped.

How does the National Girl Scout Cookie link work? Customers click on the link, enter their zip code. Based on their location, they will then have a choice to visit an in-person retail booth or click on a troop link to order cookies that are directly shipped to them or donate cookies to the council’s charity program.

When will the National Girl Scout Cookie link be active? February 19 – April 30, 2021.

Girl Scouts of Orange County’s 2021 Cookie Program ends March 7. 2021.

  • How will GSUSA ensure that all troops have a randomized opportunity to receive sales from the link? GSUSA is working to ensure there is a randomized system in place if there are multiple troops in the same zip code.
  • Will the link allow for girl delivery? The link is for direct ship, donate, and to route a customer to an in-person troop cookie booth.

Will this link compete with individual girl sales and links? No. We encourage girls to begin selling and promoting their link to family and friends as soon as the cookie season begins. When the National Girl Scout Cookie Link is launched, the link will serve as a troop virtual cookie booth. Troops will treat the virtual booth just like in-person booths. A common practice fair to all girls is to share booth cookies with all girls in the troop. Troop leaders will have the same opportunity with the virtual booth sales, all sales coming in from the booth can be equally dispersed to all girls.

If a customer wants a refund for their troop cookies, what is the process to refund the customer?  As the cookies are shipped, the customer should contact the customer service link provided in their order confirmation and packing information. Any refund requests would be evaluated by GSUSA customer service for resolution.

Can troops create their own troop link or does the council have to create every troop link? Troop links will be automatically created in ABC Smart Cookies.

How do troops set up their direct ship link? GSOC will upload active troops into ABC Smart Cookies and Direct Ship Troop Links will be automatically given to troops.

When will direct ship links appear in the Cookie Finder? Links will appear in the cookie finder on February 19, 2021 (National Girl Scout Weekend).

Will Troop users be able to transfer sales via the link to girls? Yes! The cookies ordered using this link will post in the Smart Booth Divider and troops can divide the cookie packages between girls in the troop.

More information can be found here.

The Girl Scout Cookie Buy Out

What is The Great Girl Scout Cookie Buyout Promotion? New for 2021, we are providing an opportunity for businesses and donors to connect with troops to “buyout” a booth sale. Businesses are invited to purchase cookies virtually at $250 (50 packages), $500 (100 packages), or $1,000 (200 packages) levels for their customers or employees.

How long will this program be available? The Great Girl Scout Cookie Buyout will run from January 11 – March 7.

How can troops opt into The Great Girl Scout Cookie BuyoutThere are 4 steps to opt-in: 1) Help girls set their goals, 2) Prepare your troop pitch, 3) Choose a photo or artwork to represent your troop, and 4) Submit your troop application. See flyer for more details (coming soon).

How does The Great Girl Scout Cookie Buyout work? Companies will be directed to girlscoutsoc.org/cookiebuyout to complete an interest form. The selected troop will then send an email to the business with the troop’s cookie order link. The business will place their order and pay online. The troop will then create a thank you poster, take a photo of themselves with the cookies, and deliver the cookies. See girlscoutsoc.org/cookiebuyout for details.

How will my troop know if it is selected? If a business does not request a specific troop to support, GSOC will select a troop randomly based upon their Service Unit’s proximity to the delivery location. Girl Scouts of Orange County will notify the Troop Cookie Coordinator so the troop can facilitate the cookie order.

Can individual girls participate in The Great Girl Scout Cookie Buyout Promotion? No. This promotion is designed to support girls working together as a troop team.

If a troop is chosen for The Great Girl Scout Cookie Buyout, who do they credit the cookies to? The troop should allocate the cookies evenly among girls participating in the cookie program.

Is my troop guaranteed a Girl Scout Cookie Buyout? No. Girl Scouts of Orange County will invite businesses to participate, but we cannot guarantee a booth buyout for every troop.

Once a troop has received a Girl Scout Cookie Buyout, can they be selected again? Possibly. Ideally, all troops will be selected once before a troop is selected again, but it will depend upon the respective business’s requests to support specific troops.

How is the council keeping it fair? If a business does not request a specific troop to support, GSOC will select a troop randomly based upon their Service Unit’s proximity to the delivery location.

Who will deliver the cookies? The troop selects who will deliver cookies to the customer, just like any other girl delivery order.

What is our troop responsible for once we are selected? The troop agrees to: share their pitch and photo with the business, create a thank you poster; take a photo with girl(s), poster & cookies; post photo on social media; pick-up cookies at Cookie Cupboard; and deliver the cookies with the troop’s thank you poster to the customer. See flyer for more details.

Can girls/troops reach out to businesses on their own? Yes. Separate from this program, girls or troops can continue to reach out and share their Cookie Pitch with Orange County businesses to ask for their support, provided they follow Girl Scout guidelines (i.e., girls cannot reach out to businesses which girls cannot legally patronize, such as bars and marijuana dispensaries).

Gluten-Free Caramel Chocolate Chip

Is the cookie gluten-free? Yes, our Caramel Chocolate Chip cookies are Gluten-Free Certified and baked in a gluten-free facility.

Why is the retail price of the Gluten-Free Cookie more than the other varieties? Due to production costs from our baker, Girl Scouts of Orange County made the decision to increase the price of the Gluten Free Caramel Chocolate Chip cookie from $5 per package to $6 per package.

Why did troops need to order gluten-free cookies in October? The Council had to place our order with the bakery by October 30.

My Troop did not order gluten-free cookies.  What do we do if asked for the gluten-free cookie?  Explain to the customer, “Our troop does not have any gluten-free cookies in stock, but you can order them from me through our Council’s Digital Cookie option and have them shipped directly to you.” Then log into Smart Cookies and send your customer the special order link or use your Smart Cookies mobile app to take the order!

What do we do if we run out of gluten-free cookies?  Explain to the customer, “Our troop sold out of the gluten-free cookies, but you can order them from through our Council’s Digital Cookie option and have them shipped directly to you.”  Then log into Smart Cookies and send your customer the special order link or use your Smart Cookies app to take the order.

Can we get more gluten-free cookies if we sell out? Probably not. The gluten-free cookies are limited in supply and will not be available in cookie cupboards.  Use Smart Cookies to allow your customers to purchase gluten-free cookies online.

Can girls earn a patch for selling the gluten-free cookies?  No. Girls or troops may purchase their own patch in our Shop, if desired.

The Toast-yay! Cookie

2020 marked the last season for the Thanks-A-Lot cookie. Our new cookie, the Toast-yay! has been added to the 2021 lineup. Each delightful, toast-shaped cookie is full of French toast flavor and flair and stamped with the trusted Girl Scouts’ signature trefoil on top.

S’mores Cookie Retirement

2021 marks the last season for the S’mores cookie. A new cookie will be added to the lineup in 2022. Be on the lookout for exciting details on the new cookie at a later date!

Why is only ABC Baker’s version of Girl Scout S’mores being retired and not the other?  To achieve consistency and enable both of GSUSA’s licensed Bakers to have nine total varieties in their portfolio starting in 2022, the Girl Scout S’mores product from ABC Bakers needs to retire to make room for a new 2022 flavor.  For Little Brownie Bakers who only has 8 cookie varieties, a new 2022 cookie launch brings it to 9 total varieties, without discontinuing its version of S’mores.  LBB will eventually have to retire its version of S’mores in replacement of the new flavor of the year.

Are we going to get a s’mores flavor again in the future? The portfolio is often reviewed to decide what new flavors to create or bring back from the past.  S’mores may be reimagined as a new offering some time in the future.

Proposition 65

Why does the Order Card/Girl Rewards insert have a Proposition 65 Warning for the Girl Scout Cookie Program Products? Proposition 65 is a California law that requires a clear and reasonable warning to consumers for products that contain chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm. Some Girl Scout Cookie Products contain the chemical acrylamide, which was discovered in 2002 and is formed by the reaction of naturally occurring sugars and a particular amino acid when food is cooked at higher temperatures, such as when baked, roasted, or fried. With few exceptions, the chemicals in food that appear on the Proposition 65 list are not intentionally added to food. They are picked up from the soil or formed during cooking or other processes.

You have likely seen Proposition 65 statements at various restaurants and establishments that carry food. Proposition 65 includes a very wide range of safety factors when determining what chemicals are included on the Proposition 65 list. Given the difficulty of determining what is a carcinogen and the extremely wide range of safety factors used by California, there is often a great deal of controversy regarding chemicals added to the Proposition 65 list. The purpose of Proposition 65 is to alert consumers to potential risk and enable them to make an informed decision regarding the products they consume.

What is the Proposition 65 Warning? WARNING: Consuming this product can expose you to chemicals, including acrylamide, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information, go to http://p65warnings.ca.gov/food

How does a Girl Scout explain this to a consumer? If a customer asks about the Prop 65 warning, you or your Girl Scout can explain that in accordance with California law, consumers will now see this warning in many restaurants, grocery stores, and even hardware stores. The purpose of the Proposition is to alert customers so they can make informed decisions regarding the products they consume. With few exceptions, the chemicals in food that appear on the Proposition 65 list are not intentionally added to the food. They are formed during the cooking, baking, or other process.

Where can I go to learn more about Proposition 65? The website for Prop 65 is p65warnings.ca.gov.

Cookie Dough/OC Bucks/Juliette Dollars

What is Cookie Dough/OC Bucks/Juliette Dollars? Cookie Dough/OC Bucks/Juliette Dollars are girl reward items earned for selling Fall Product and/or Girl Scout cookies. Both are good for a year, expiring on April 30, and can be used only with the Girl Scouts of Orange County.

How can Cookie Dough/OC Bucks/Juliette Dollars be used?  Cookie Dough/OC Bucks/Juliette Dollars may be used to pay for:

  • GSOC Council Service Fee
  • Items purchased from the GSOC Shop only, not online
  • Service Unit events and/or day camp
  • Girl Scout resident or weekend camp (Council or Service Unit sponsored)
  • Approved Troop/Group Travel (see Troop Travel packet for specific details)
  • Girl Scout destinations
  • Gold Award expenses
  • Silver Award expenses (Juliettes only)
  • Girl Scout Lifetime Membership submitted to Council office by September 1st (Girl Scout Ambassadors who are graduating high school only)
  • Donations toward Fund Her Success
  • Donations toward Buy a Girl a Uniform

How do girls redeem Cookie Dough/OC Bucks/Juliette Dollars?

  • For Council Service Fee – Troop or parent completes online Membership process and Council Service Fee payment. Girl submits receipt & certificate to Troop Leader. Troop submits for reimbursement using the online Cookie Dough/OC Bucks/Juliette Dollars Reimbursement form.
  • For GSOC Shop – Girls submit their certificate at time of purchase. For fax, email, or mail-in Shop purchases, girls submit their card serial number in the credit card section of the order form. Cookie Dough/OC Bucks/Juliette Dollars cannot be used as online tender.
  • For Service Unit Events or Day Camp (local community) – Girls submit their certificate with their registration & signed permission slip to the Event Coordinator, Day Camp Director, or Troop Leader as noted on the event or day camp flyer. Event Coordinator, Day Camp Director, or Troop Leader completes the online Cookie Dough/OC Bucks/Juliette Dollars Reimbursement form.
  • For GSOC Resident/Weekend Camp or Council Events – Girls register online for camp or event. Girls submit receipt and certificate using the online Cookie Dough/OC Bucks/Juliette Dollars Reimbursement form
  • For Approved Troop/Group Travel – Girls submit their certificate to their Troop Leader. Juliettes submit their Juliette Dollars for Group travel to the Travel Patrol Advisor. Troop Leader or Travel Patrol completes online Cookie Dough/OC Bucks/Juliette Dollars Reimbursement form.
  • For Girl Scout destinations – Girls submit their certificate and a copy of their destination registration confirmation to Council using the online Cookie Dough/OC Bucks/Juliette Dollars Reimbursement form.
  • For Gold Award expenses – Troop girls submit their certificate to their Troop Leader with receipts and explanations for how each purchase relates to their Gold Award project. Leader then submits the online Cookie Dough/OC Bucks/Juliette Dollars Reimbursement form.
  • For Silver Award expenses (Juliettes only) – Juliettes submit their Juliette Dollars and documentation using the online Cookie Dough Reimbursement form
  • For Girl Scout Lifetime Membership – Girl Scouts graduating high school submit their certificate with a signed membership registration form and a check for the balance of the lifetime membership payable to GSOC in Irvine.
  • For Fund Her Success – Girls complete the online Cookie Dough/OC Bucks/Juliette Dollars Reimbursement form and select the “Fund Her Success” option.
  • For Buy a Girl a Uniform – Girls complete the Donation form and submit to the GSOC Girl Scout shop.

Please note:  Cookie Dough/OC Bucks/Juliette Dollars cannot be used as an online payment tender.

Can a Troop Use a Girl’s Cookie Dough/OC/Bucks/Juliette Dollars? No. Cookie Dough and Juliette Dollars belong to individual girls, not a troop or group, so each girl makes individual choices on how to use them. Troop/Groups already benefit from the proceeds of each package of cookies sold. If a troop/group has asked girls to contribute individual funds towards approved Troop Travel (as defined in the Troop Travel packet) girls may pay with their Cookie Dough, rather than check or cash.

What qualifies as Approved Troop Travel?  Troop Travel of 150 miles or more (300+ miles round trip) qualifies as a usage for Cookie Dough/OC/Bucks/Juliette Dollars, providing the trip has been approved by the Service Unit Coordinator and GSOC Program Department (as specified in the Troop Travel packet). Girls submit Cookie Dough as payment for qualified Troop Travel to their Troop Leader.

How does a Service Unit or Troop Treasurer get reimbursed for Cookie Dough/Juliette Dollars received from girls? Service Units and Troop Treasurers complete the online Cookie Dough/OC Bucks/Juliette Dollars  Reimbursement form. Please include a copy of the event flyer, approved Troop Travel form, or receipts with explanations of what each purchase was for and how it related to their Silver/Gold Award with the reimbursement form, and attach each girl’s Cookie Dough/OC Bucks/Juliette Dollars. Cookie Dough/OC Bucks/Juliette Dollars must be redeemed prior to the expiration date (regardless of the date of event or travel).

How can I use Cookie Dough/OC Bucks/Juliette Dollars to pay for a Weekend Camp or GSOC event?  If you plan on using Cookie Dough/OC Bucks/Juliette Dollars for Resident/Weekend Camp or for any other Council Sponsored event where registration is offered on our website, register online and pay in full. Next, fill out the Cookie Dough/OC Bucks/Juliette Dollars Reimbursement form online. You will be reimbursed for the amount of Cookie Dough/OC Bucks/Juliette Dollars that is being applied to your registration after you participates in the program. Cookie Dough/OC Bucks/Juliette Dollars will not be reimbursed for non-attendance. Cookie Dough/OC Bucks/Juliette Dollars cannot be used as an online payment tender

What about Resident Camp? Girls must first register online for Resident Camp with a deposit. Next, fill out the Cookie Dough/OC Bucks/Juliette Dollars Reimbursement form online. The amount submitted will be applied to the existing order. Any remaining balance due may be paid online. Cookie Dough/OC Bucks/Juliette Dollars cannot be used as an online payment tender.

How can I use Cookie Dough/OC Bucks/Juliette Dollars to pay for Day Camp? Girls submit their certificate with their registration & signed permission slip to the Day Camp Director as noted on the event or day camp flyer. Day Camp Director will complete the online Cookie Dough/OC Bucks/Juliette Dollars Reimbursement form. You will be reimbursed for the amount of Cookie Dough/OC Bucks/Juliette Dollars that is being applied to your registration after participating in the program. Cookie Dough/OC Bucks/Juliette Dollars will not be reimbursed for non-attendance; however, if the event is canceled, GSOC will issue new Cookie Dough/OC Bucks/Juliette Dollars. If the original card has now expired, GSOC will issue cards with expiration dates in the next cycle.

What if I cannot pay for the entire amount?  Please e-mail customercare@girlscoutsoc.org for assistance.

What if I have enough Cookie Dough/OC Bucks/Juliette Dollars to pay for my entire Resident Camp, Weekend Camp, or Event?  Please e-mail customercare@girlscoutsoc.org to arrange this payment.

Can Cookie Dough/OC Bucks/Juliette Dollars be used for an event that will happen after the Cookie Dough/OC Bucks/Juliette Dollars expires? Yes, as long as a girl registers for the event prior to the expiration of the Cookie Dough/OC Bucks/Juliette Dollars and submits the Reimbursement form prior to the expiration date.

Can Cookie Dough/OC Bucks/Juliette Dollars received after an event be used for reimbursement of the event? No, the girl must have had the card at the time she registered for the event.

Can Cookie Dough/OC Bucks/Juliette Dollars be redeemed after their expiration date? No. Girls have a year or more to redeem these rewards prior to their April 30th expiration date. Expired cards will not be honored.

Are Cookie Dough/OC Bucks/Juliette Dollars transferable? No. They are a girl reward item, not a debit, credit or gift card and have no implied warranties. Unused value cannot be redeemed for cash or applied toward gift certificate purchases and does expire.

Can a Girl redeem Juliette Dollars with a Troop? No. Girls may not use Juliette Dollars for troop activities. Juliette Dollars belong to individual girls, not to a Troop. Troop/Groups earn proceeds in each product program. If a Group has asked girls to contribute individual funds towards approved Group Travel (not Troop Travel) girls may pay with their Juliette Dollars.

How can Juliettes save for long term plans since Juliette Dollars expire? Juliettes with long-term plans on file extending beyond the Juliette Dollars expiration date may, prior to the expiration date, complete the online Juliette Dollars Extension Request. Extensions are for Juliette Dollars only and are not applicable for Cookie Dough. Extensions must be requested prior to the expiration date.

Can Juliette Dollars be combined with Cookie Dough and/or Online Loot to pay for events, activities or shop purchases? Yes!

Can I use Cookie Dough/Juliette Dollars to make a donation to GSOC? Yes!  Girl Scouts can use their Cookie Dough/Juliette Dollars to donate to our Fund Her Success Campaign to demonstrate their commitment to philanthropy. A donation of $50 or more will receive a commemorative “Fund Her Success” Campaign Patch!

Online Loot

What is Online Loot? Online Loot is a girl reward item earned for selling Girl Scout cookies, which can be used for shop purchases made online. Girls have the option of selecting “Online Loot” at every reward level that has “Cookie Dough” as a reward choice. Online Loot is good for a year or more, expiring on April 30th, and can only be used for online Girl Scout Shop purchases.

How is Online Loot used? Online Loot can be used for shop purchase made online only. Online Loot can also be used to pay for shipping costs associated with online orders.

How do girls redeem Online Loot? Girls receive an email after the cookie program ends with a unique serial number to be used at the online Girl Scout shop. Girls can use the same serial number over multiple transactions until their balance is exhausted.

Can Online Loot be exchanged for Cookie Dough, OC Bucks, Juliette Dollars, or a reward item? No.

Can lost Online Loot be replaced? No. Online Loot cannot be replaced if lost.

Can a Troop Use a Girl’s Online Loot? No. Online Loot belongs to individual girls, not a troop or group, so each girl makes individual choices on how to use them. Troop/Groups already benefit from the proceeds of each package of cookies sold.

Can Online Loot be redeemed after their expiration date? No. Girls have a year or more to redeem these rewards prior to their April 30th expiration date. Expired serial numbers will not be honored.

Is Online Loot transferable? No. It is a girl reward item and has no implied warranties. Unused value cannot be redeemed for cash and does expire.

Cookie Share – Community Service Project

What is Cookie Share? Cookie Share is a Girl Scout community service project that gives girls the opportunity to sell virtual “Cookie Share” cookies that are distributed to our nation’s military and local food banks.

How do girls sell Cookie Share donations? Selling Cookie Share is easy. Girls ask every customer if they’d like to participate in the Cookie Share program. Girls collect $5.00 for each order and provide the customer with a Cookie Share receipt. Customers do not choose the product or organization and troops do not receive these virtual items. Girls record this sale on their order cards and/or notify their troop. Council delivers the products to the organizations.

Can our troop sell Cookie Share at our Booth Sale? Yes! It’s easy to sell Cookie Share everywhere. You can sell Cookie Share donations at booth sales, rolling sales, during order taking, and as part of door-to-door direct sales. Money for Cookie Share is collected at the time of order/purchase. Customers receive a Care to Share receipt instead of product.

Are Cookie Share purchases tax deductible? Yes! The customer does not receive the Girl Scout product and does not benefit directly from paying for them, so the purchase price is a charitable contribution.

Can our troop choose another organization for Cookie Share? Yes, but you will need to complete the Troop’s Own Cookie Share and follow the information on the Donation Agreement Form.

Will the council deliver cookies for a Troop’s Own Cookie Share donation?  No, the troop is responsible for acquiring the cookies and delivering them to their organization.

Where do I get Cookie Share receipts? Cookie Share receipts are available on the Resources & Forms page of gscookiesetc.org for you to download and print.

What do girls need to do to get a Cookie Share patch? Girls who sell 15+ packages of virtual Cookie Share donations will earn the Cookie Share patch.

Credit Cards

Girl Scouts is accepting credit cards! If a customer wishes to pay by credit card, girls can process these payments through the Smart Cookies app.

How do I process credit card payments? Girls/parents can process credit card payments by logging into ABC Smart Cookies. Detailed instructions can be found on the Resources and Forms page of gscookiesetc.org. 

When can I use the credit card function? Girls can take payments for in-person sales either when working alone or at a booth sale. If you are working alone, you can log into the Smart Cookies App and process the transaction as a Girl Delivery Payment. If you are doing a troop booth sale, you can log into the Smart Cookies App and process the transaction as a Booth Credit Payment.

What if I am working a parent/daughter booth and using my own cookie stock?  If you are using your own cookie stock at a parent/daughter booth, you must process credit card payments as a Girl Delivery Payment, not a Booth Credit Payment.

Who will absorb the transaction fees? Girl Scouts of Orange County will absorb all transaction fees when using the Smart Cookies credit card option.

Which credit cards can be used to pay for product?  All major credit cards are accepted – Visa, MasterCard, American Express, and Discover.

 Will the customer receive a receipt if paying by credit card? If the customer provides an email address at the time of purchase, then a receipt will be emailed directly to them.

How will credit card payments be credited to me? All credit card payments for girl-delivered orders are automatically credited to the girl account and the troop account in Smart Cookies as soon as the transaction is processed.

How will credit card payments be credited to the troop if processed at a booth sale? All credit card payments collected at booth sales are automatically credited to the troop account in Smart Cookies as soon as payment is processed.

Is the customer’s credit card information stored? No. Credit card information is not stored within the Smart Cookies app or in the girl/troop devices.

How can I see what credit card payments have been processed? Girls can log into Smart Cookies and click on Manage Orders. For Booth Credit Payments, girls can click on View Booth Credit Card Payments.

Can girls take prepayment by credit cards for contactless Girl Delivery? Yes! Starting January 11, 2021, consumers will have the option to prepay by credit card for girl delivery-orders placed via an email invitation. Payment will be credited to the troop and girl. Girls can then make a contactless delivery to the consumer.

 Can we cancel orders/process refunds if contactless Girl Delivery order cannot be fulfilled? Troop users will have the ability to issue a credit card refund if an order cannot be delivered. Smart Cookies will show the order as cancelled. Troop and girl financial transactions will be voided in the event of cancellation. The consumer’s credit card will be refunded the purchase amount.

 What safeguards are in place to protect the customer’s information? All data transferred over the internet is encrypted and uses secure transmission methods. In addition to securing the transmission media, there is encryption at the transaction level. Security includes, but is not limited to firewalls, network segmentation, anti-virus, intrusion detection/prevention, internet content filtering, data loss prevention, encryption technology, logging and 24/7/365 monitoring by network and security operation centers.

Can I use a different credit card service to process credit card transactions? If you choose to process your cookie payments through another company, select a device and program that offers a free card reader device.

  • Set up the device and link to a parent/guardian’s personal bank account.
  • Parents/guardians will absorb all transaction fees. Fees may not be passed on to the customer.

I Need More Cookies! 

Where can I get more cookies to sell?  Girls/parents should contact their Troop Cookie Coordinator. Troops usually have some inventory on hand.  Troops needing additional cookies can order them from a Cookie Cupboard. See your Troop Plan Book and gscookiesetc.org for more details.

We’ve sold all of our cookies, but we have another booth sale scheduled.  What do we do?  Place an order with a Cookie Cupboard.

Can troops get mixed cases of cookies at the cupboard?  No. If you need less than a case of a single variety try getting it from another troop on the Cookie Swap Site.

Can troops return cookies to the cupboard?  Only damaged cookies may be returned and exchanged for the same or another variety.

After the Sale

Can we sell cookies after March 7th?  Yes.  Money and paperwork are due to the Troop Cookie Coordinator on March 8 and cupboards close, but troops/girls with cookies remaining may continue to sell through the end of the month until they have emptied their inventory.

Can we have a Booth Sale in a shopping center after March 7th?  Maybe.  It depends upon several factors, including when our business permits expire for your city.  Contact your Booth Sales Coordinator or the Council if you are interested in booth sales after the program ends.

The sale is over, but I just found out that my daughter was only a few packages away from the next recognition.  Can I buy some more packages so she can earn it?  Usually no.  Once the sale ends, troop paperwork is finalized quickly. Contact your Troop Cookie Coordinator, Service Unit Cookie Manager, or the Council to see if cookies are available for purchase.

Cookie Revenue

How does cookie revenue benefit girls? All the revenue earned from cookie activities — every penny after paying the baker and reward vendor — stays within Orange County. This includes the portion that goes directly to the troop selling cookies.  Troops receive $0.70-1.00  per package sold to reward the team effort. Troops decide how their proceeds will be spent. Girls receive patches and prizes to reward their individual efforts.

Are Girl Scout Cookie purchases tax-deductible?

  • No, if you keep the cookies.
  • Yes, if you leave the cookies with Girl Scouts as a Cookie Share donation. Be sure to give customers a Cookie Share receipt.

Girl Scouts

How can I enroll my daughter/volunteer? You can inquire online at girlscoutsoc.org/join or call 800-979-9444. Other languages: Spanish: (949) 461-8894 | Vietnamese: (949) 461-8895. Any other membership questions can be directed to customercare@girlscoutsoc.org or call 949-461-8869.

Social Issues

Occasionally, you may receive a question from the public related to Girl Scouts policies, current events, or common misconceptions about Girl Scouts.  Below are just a few of the frequently asked questions in these areas. If you or your girl receive a question you are not comfortable answering, please direct the individual to girlscouts.org/faqs or ask them to reach out to the Girl Scouts of Orange County Communications Director 949-461-8800.

Is Girl Scouts affiliated with Planned Parenthood?  No. Girl Scouts does not have any collaboration or relationship with Planned Parenthood, nor do we provide any financial support to this organization.  We believe that health and sexuality are private matters for girls and their families. The Girl Scout organization, including local councils and Girl Scouts of Orange County, does not take a position on abortion or birth control, nor do we endorse or provide funding to organizations that advocate on these issues.

More Information  

I have more questions.  Who can I contact?  Girls and parents can contact their Troop Cookie Coordinator or Leaders for more information. Troops will find more answers in their Troop Plan Book and can contact their Service Unit Cookie Manager. Also visit our website: girlscoutsoc.org and gscookiesetc.org/cookies

Have more questions about Girl Scout Cookies? Visit Girl Scouts of the USA’s Frequently Asked Questions page or email customercare@girlscoutsoc.org.

For more information about our Girl Scout Cookie Program, selling tools, and nutritional information, please visit here.

Glossary of Terms

ABC – Our cookie vendor

ABCSmartCookies.com—ABC’s website with valuable programming information and online marketing for girls

Booth Sale Coordinator (BSC)—coordinates and supervises all arrangements for booth sites within a service unit.

Cookie Cupboard or Jar—a place where additional product is made available for troops.  All cupboards and Jars are run by volunteers. A Cookie Jar is open 1—3 weeks.  Cupboards are open 3—6 weeks.

Cookie Dough—a girl reward item worth a certain dollar amount that can be used for any Girl Scouts of Orange County Resident or Day Camp, GSOC or Service Unit event, approved Troop/Group travel, or for items purchased at the Girl Scout Shop in Irvine and gold award and Lifetime Memberships.

Cookie Share—a Girl Scout community service project that allows girls the opportunity to participate by selling virtual “Cookie Share” cookies that are distributed to the military and local food banks. 

Damaged Product Report—form used to report damaged product.

Delinquency Report—form used to report someone who is delinquent in paying for product.

Family Guide—informational guide and responsibility form given to parents/guardians of all Girl Scouts participating in the cookie program.

Parent Responsibility Form— (found in the Family Guide) a form parents/guardians must complete giving their Girl Scout permission to participate in the cookie program.

Salesforce—Girl Scouts of Orange County’s membership database.

Receipt Booklet—NCR booklet of receipts used each time cookies are picked up or a payment is made by the girls in your troop. Completed receipts are to be signed by the Troop Cookie Coordinator and countersigned by the girl’s parent/guardian. Troops keep original copy (white) and yellow goes to parent.

Safety Activity Checkpoints—Guide for planning and implementation of specific activities.  They represent the basic minimums to follow; they are not all-inclusive.  They are the extensions of the basic safety guidelines and program standards and are also starting points for investigating resources with more in-depth information.

SU – abbreviation for Service Unit

SUCM—abbreviation for Service Unit Cookie Manager, a volunteer who manages the cookies program for a service unit.

TCC—abbreviation for Troop Cookie Coordinator, the volunteer who manages the Cookie program for a troop/group.

Troop Helper—a volunteer appointed and briefed by the leaders. Must be a, registered adult Girl Scout who has completed the Volunteer Application and Background Screening Process.

Troop Plan Book—Instruction booklet for the cookie program.

Volunteer Application with Background Screening—all volunteers complete this process working with girls and handling money.