Service Unit Cookie Manager News

The Cookie Program is coming soon, its time to get ready with training and more! 

Now is the perfect time to start your training. Make sure to complete the gsLearn part 1 training for your position before you join us for the in person Service Unit Cookie Manager training on November 18, 2026. You can sign up for the in person training by clicking HERE. At the training, we will go over information on your role as well as pass out the cookie packets for your troops. 

Service Unit Plan Books will be available starting next week on GSCookiesetc.org/cookies on the password protected Volunteer Resource page on www.gscookiesetc.org/cookies   

Upcoming tasks for your role:
❏ Take Service Unit Cookie Manager Part 1 training in gsLearn prior to the in person training 

❏ Plan to attend the in person Service Unit Cookie Manager training on November 18, 2026. Service Unit Cookie Managers will receive cookie packets for their troops at the in person training.

● A makeup training will be available virtually on 11/19/26. 
● Service Unit Cookie Managers who attend the virtual makeup training must coordinate a time to pick up troop packets at the GSOC Council office. 

The Service Unit Plan Book is now available for Service Unit Cookie Managers. Please review this book now and during the Cookie Program. The book will guide you with tasks to complete as the Cookie Program progresses. Click HERE for the book and review the upcoming tasks below. 

• •  Receive registration email from ABC Smart Cookies (noreply@abcsmartcookies.com) 
  • Create your account in ABC Smart Cookies 
  • Modify your user account 
  • Manage your delivery station only if you are doing your own Service Unit delivery,  
  • IMPORTANT!  Do not change the Service Unit information with the Service Unit Rewards Coordinator’s information.  Instead, please submit the Rewards Coordinator Contact form by clicking HERE.  
  • Verify the troops listed in ABC Smart Cookies belong to your Service Unit (girls will be uploaded into ABC Smart Cookies every Monday and Thursday by 4 pm) 
  • Submit a request to add any missing troop in ABC Smart Cookies to customercare@girlscoutsoc.org 
  • Set-up Troop Users and send registration emails to Troop Cookie Coordinators (only two Troop Cookie Coordinators per Troop). 

Reminder: SUs will NOT be able to add, edit or delete girls or troops in ABC Smart Cookies. Remind troops to email CustomerCare@GirlScoutsOC.org with girl transfer requests. 

December 1 and later  

• • Appoint Troop Cookie Coordinators & send welcome email using the SU Cookie Manager Email Templates.  No more than two troop users per Troop.  
  • Support Troops in determining their Initial Order referring to Initial Order Support on page 16 of the Service Unit Plan book, the Initial Order Bonus Flyer, and 2025 Cookie Sales History report.  
  • Sort receipt booklets to distribute to troops right away.  If you need any additional supplies, please contact us at CustomerCare@GirlScoutsOC.org 

The Service Unit Plan Book is now available for Service Unit Cookie Managers. Please review this book now and during the Cookie Program. The book will guide you with tasks to complete as the Cookie Program progresses. Click HERE for the book and review the upcoming tasks below. 

Service Unit Cookie Managers should have completed the gsLearn Service Unit Cookie Manager Part 1 training as well as the in-person or virtual session. If you haven’t had a chance to finish one or both, not to worry! There’s still time. Just email customercare@girlscoutsoc.org and let us know you need the Cookie Manager training assigned to you. Additionally, the Product Program team will contact you with an option to take the second part of your training. 

❏ Receive registration email from ABC Smart Cookies (noreply@abcsmartcookies.com) 
❏ Create your account in ABC Smart Cookies 
❏ Modify your user account 
❏ Manage your delivery station only if you are doing your own Service Unit delivery
❏ IMPORTANT!  Do not change the Service Unit information with the Service Unit Rewards Coordinator’s information.  Instead, please submit the Rewards Coordinator Contact form by clicking HERE.  
❏ Verify the troops listed in ABC Smart Cookies belong to your Service Unit (girls will be uploaded into ABC Smart Cookies every Monday and Thursday by 4 pm) 
❏ Submit a request to edit your troop in ABC Smart Cookies by emailing customercare@girlscoutsoc.org 
❏ Set-up Troop Users and send registration emails to Troop Cookie Coordinators (only two Troop Cookie Coordinators per Troop). 

Reminder: SUs will NOT be able to add, edit or delete girls or troops in ABC Smart Cookies. Remind troops to email CustomerCare@GirlScoutsOC.org with girl transfer requests. 

December 1 and later 
❏ Appoint Troop Cookie Coordinators & send a welcome email using the SU Cookie Manager Email Templates.  No more than two troop users per Troop.  
❏ Support Troops in determining their Initial Order referring to Initial Order Support on page 16 of the Service Unit Plan book, the Initial Order Bonus Flyer, and 2025 Cookie Sales History report.  
❏ Sort receipt booklets to distribute to troops right away.  If you need any additional supplies, please contact us at CustomerCare@GirlScoutsOC.org 

The Service Unit Plan Book is now available for Service Unit Cookie Managers. Please review this book now and during the Cookie Program. The book will guide you with tasks to complete as the Cookie Program progresses. Click HERE for the book and review the upcoming tasks below. 

 Service Unit Cookie Managers should have completed the gsLearn Service Unit Cookie Manager Part 1 training as well as the in-person or virtual session. If you haven’t had a chance to finish one or both, not to worry! There’s still time. Just email customercare@girlscoutsoc.org and let us know you need the Cookie Manager training assigned to you. Additionally, the Product Program team will contact you with an option to take the second part of your training. 

❏ Appoint Troop Cookie Coordinators & send a welcome email using the SU Cookie Manager Email Templates.  No more than two troop users per Troop. 
❏ Send a reminder to troops that they can now begin entering their Troop Initial Cookie Orders into ABC Smart Cookies.  
❏ Support Troops in determining their Initial Order referring to Initial Order Support on page 16 of the Service Unit Plan book, the Initial Order Bonus Flyer, and 2025 Cookie Sales History report. 
❏ Verify the troops listed in ABC Smart Cookies are accurate (troops and girls will be uploaded into ABC Smart Cookies every Monday and Thursday by 4 pm). 
❏ Submit a request to edit your troop in ABC Smart Cookies by emailing customercare@girlscoutsoc.org. 

Reminder: SUs will NOT be able to add, edit or delete girls or troops in ABC Smart Cookies. Remind troops to email CustomerCare@GirlScoutsOC.org with girl transfer requests. 

Previous Tasks:
❏ Manage your delivery station only if you are doing your own Service Unit delivery 
❏ IMPORTANT!  Do not change the Service Unit information with the Service Unit Rewards Coordinator’s information.  Instead, please submit the Rewards Coordinator Contact form by clicking HERE.  
❏ Set-up Troop Users and send registration emails to Troop Cookie Coordinators (only two Troop Cookie Coordinators per Troop). 

Important: Troop Initial Orders are due on December 15, 2025 by 11:59pm! And Service Unit Initial Order Due in ABC Smart Cookies by December 16, 2025 by 11:59pm.  

Now is the time, to ensure that all troops and Troop Cookie Coordinators have been entered into ABC Smart Cookies. This is vital for troops that plan on placing an Initial Order.  

Service Unit Initial Order Checklist: 

❏ Refer troops to the Initial Order Bonus Flyer for helpful information and a table showing the average number of packages sold per Girl Scout in 2025. 
❏ Help troops know the difference between cases and packages. Troops must place their orders in cases. There are 12 packages to a case. 
❏ Strongly encourage troops to conduct goal setting sessions to set troop and individual girl goals for the cookie program prior to placing their Initial Order. 
❏ Encourage Initial Orders of 85% of their Troop goal so they don’t run out of cookies in the first weeks. The Cupboards will be VERY BUSY and may occasionally run out of certain varieties. 
❏ Remind troops Initial Order cookies are not ordered by girl. Cookies are allocated to individual girls later, so troops can handout some cookies to each girl, and then collect money for cookies sold before handing more cookies.. Troops should deposit money frequently into their troop bank account. 
❏ Emphasize that no Initial Order means they will not have cookies at the start of the program. The next opportunity to get cookies will be when the Cupboards open January 29, 2026 and will be very busy the first week of the Cookie Program. 
❏ By December 13, Run the Troops with No Initial Order report (instructions on page 17 of the SU Plan Book). Contact troops with no Initial Order and remind them that orders must be entered into ABC Smart Cookies by 11:59 pm on December 15, 2025. 
❏ All Troop Initial Order entries and/or corrections done by the Service Unit must be completed in ABC Smart Cookies prior to December 16 at 11:59 pm. Send email to Customercare@girlscoutsoc.org with “Cookies—SU Initial Order Processing Complete” in the subject line and in the body of the email include a list of troops who have earned the Initial Order Bonus. 

For more on the Initial Order and further instructions, please review the Service Unit Plan Book pages 14-22. 

Thank you to our Service Unit Cookie Managers for supporting troops with their Initial Orders. We truly appreciate your dedication and wish you a happy holiday season! 

Things to remind your troops during the Holiday break: 

• • Cookie Kickoff registration is still open, troops are welcome to join and volunteer to help at the event. 

• • Initial Orders are submitted, the next time a troop can order is with a Planned Order starting January 29 when Cookie Cupboards open. 

• • Let them know Troops who placed Initial Orders will pick them up at their SU Distribution Day. 

• • • The ABC Booth Scheduler opens for IO Bonus troops on January 27. 

• • • The ABC Booth scheduler opens for all troops on January 28. 

Happy New Year Service Unit Cookie Managers! 

Now is the time, to stay in touch with your Troop Cookie teams. Cookie time is now! 

VIP 
Troops who earned the VIP perk will be emailed January 8, 2026. 

Mega Delivery/Distribution 
Service Unit Cookie Managers and Distributors should remind Troops whats ahead at Distribution. 

Service Unit Important Upcoming Dates: 

• • January 13 Troop Cookie Coordinator Roster and Dot Sheets due for Mega Delivery  

• • January 19 Super Booth and Booth Sale Spreadsheet Due to GSOC  

• • January 20 Troops run Booth Sale Reports to confirm assignments  

• • January 23-25 Delivery and Distribution of Cookies 

• • January 24 Mega Delivery January 25 Girl Delivery and In-person Sales Begins, Planned Orders Open  

• • January 27 at Noon Booth Sale Reservations in ABC Smart Cookies opens for Initial Order Bonus Troops 

• • January 28 at Noon First Come-First Served Booth Sale Reservations in ABC Smart Cookies 

• • January 29 Cookie Cupboards open
     

It’s Cookie Time! 

Now is the time, to stay in touch with your Troop Cookie teams. Update your Troops with helpful tips, instructions and reminders. What’s the best way to get in contact with you and when? Make sure your Troop Cookie Teams know when the best time to reach out to you is. 

Mega Delivery/Distribution
Dot Sheets must be turned in this week. Can’t turn your dot sheets into Council? Please email customercare@girlscoutsoc.org. 

Service Unit Cookie Managers and Distributors should remind Troops what’s ahead at Distribution. Here are some helpful reminders: 

VIP 
Troops who earned the VIP perk will be emailed January 8, 2026. 

Mega Delivery/Distribution 
Service Unit Cookie Managers and Distributors should remind Troops what’s ahead at Distribution. 

Service Unit Important Upcoming Dates:

• anuary 19 Super Booth and Booth Sale Spreadsheet Due to GSOC  

• January 20 Troops run Booth Sale Reports to confirm assignments  

• January 23-25 Delivery and Distribution of Cookies 

• January 24 Mega Delivery January 25 Girl Delivery and In-person Sales Begins, Planned Orders Open  

• January 27 at Noon Booth Sale Reservations in ABC Smart Cookies opens for Initial Order Bonus Troops 

• January 28 at Noon First Come-First Served Booth Sale Reservations in ABC Smart Cookies 

• January 29 Cookie Cupboards open

Troops missing the cutoff for placing their Initial Order online will need to order cookies through a Cupboard.  Troops may place a Planned Order in ABC Smart Cookies beginning on January 25th.  A confirmation will be sent to troops from the Cupboard Manager with pick-up date and time. 

Mega Shortages/Overages 

Once cupboards open, troops should contact their nearest cupboard and they will work on an individual basis to resolve issues with cookies.  Please use subject line: “SU & Troop #, Mega Shortage/Overage”. If troop received extra cookies, please state if you wish to keep or return the overage. 

 Damaged Product  

Complete the Damaged Product Report and contact a cupboard. 

 Cupboard Location Listing  

The full list is coming soon. The list will be posted in Volunteer Resources.

Remind Troops how to manage Mega Delivery shortages and overages.

• • Mega Shortages – Troops should email their nearest cupboard to arrange a date and time to pick-up what they are missing as soon as possible.  Include “Mega Shortage”, Service Unit and Troop #” in the subject line and what they were missing (variety and # of cases) in the body of the email.
  • Mega Overages – If your troops picked up more cookies than they ordered at the mega, they have two options:
    • If your troop wants to keep the extra cookies: email customercare@girlscoutsoc.org, put “Mega Overage” in the subject line and the variety and # of extra cases received.  Council will make the transfer in ABC Smart Cookies.
    • If your troop wants to return the extra cookies: email your nearest cupboard, put “Mega Overage” in the subject line and the variety and # of extra cases received.  The Cupboard Manager will arrange a date and time for the cookies to be dropped off.

January 29 Cookie Cupboards open!

The Cupboard Contact and hours list is now available under the Volunteer Resources page. Please remind or inform new troops on how to place a Planned Order and Best Practice. Review page 25 in your Service Unit Plan Book for more!

Important Upcoming Dates

• • Jan 29 – Cupboard opens
  • Feb 6 – Booth Sales begin
  • Feb 26 – Cookie Swap site opens
  • March 1 – Recognition order feature active
  • March 15 – Cookie Program ends

Cookie Booths begin this weekend! 

Now is the time to support troops and your Service Unit Booth Sale Coordinators. 

How to help troops during Cookie Booths: 

• • • Remind troops how to place a Planned Order 

• • • Ensure Troops know how to book a booth in ABC Smart Cookies 

• • • Encourage Girl Scouts to us a Cookie Share flyer at their booth. Cookie Share is a great way to get customers to support a great cause. 

• • • Review the How to Manage Selling Issues document to support any instances that may need extra support. 

• • • Want to help Troops keep track of their sales at booths? Suggest they use the Booth Tally Sheet. 

Important Upcoming Dates 

• • Feb 6 – Booth Sales begin 

• • Feb 26 – Cookie Swap site opens 

• • March 1 – Recognition order feature active 

• • March 15 – Cookie Program ends 

It’s never too early to check-in with troops and provide coaching if a troop needs support in getting through their inventory. (See page 31-32 in the Service Unit Plan book for additional information) 

Adult Booth Training 
Please be sure that you are prepared for your cookie booth sales by having all participating adults complete the Adult Booth Sale Training and Quiz (available in English and Spanish). This module is for all adults who will support the Cookie Program at a Cookie Booth Sale; that could include the Troop Cookie Coordinator, Leaders, and any parents participating in cookie sales with their girl.   

Please note, there is a quiz at the end of the training and adults will need to record their name and troop number. Reports can be found on the Volunteer Resources page under the Troop Resources. Reports will be updated weekly.  

Digital Cookie Direct Order Support 

If your troop finds they have a customer who is experiencing issues with their Direct Ship order please share the following link with their customer: Digital Cookie Support