Service Unit Cookie Manager News

Cookie News updates will begin prior to the Cookie Program and continue during and after the program.

The news will feature timely updates, reminders, and important announcements throughout the season tailored just for you.

To receive Cookie News directly in your inbox, be sure you’re opted in to receive emails from Girl Scouts of Orange County. Not sure if you’re subscribed? Contact Customer Care at customercare@girlscoutsoc.org.

The Cookie Program is coming soon, its time to get ready with training and more! 

Now is the perfect time to start your training. Make sure to complete the gsLearn part 1 training for your position before you join us for the in person Service Unit Cookie Manager training on November 18, 2026. You can sign up for the in person training by clicking HERE. At the training, we will go over information on your role as well as pass out the cookie packets for your troops. 

Service Unit Plan Books will be available starting next week on GSCookiesetc.org/cookies on the password protected Volunteer Resource page on www.gscookiesetc.org/cookies   

Upcoming tasks for your role:
❏ Take Service Unit Cookie Manager Part 1 training in gsLearn prior to the in person training 

❏ Plan to attend the in person Service Unit Cookie Manager training on November 18, 2026. Service Unit Cookie Managers will receive cookie packets for their troops at the in person training.

● A makeup training will be available virtually on 11/19/26. 
● Service Unit Cookie Managers who attend the virtual makeup training must coordinate a time to pick up troop packets at the GSOC Council office. 

The Service Unit Plan Book is now available for Service Unit Cookie Managers. Please review this book now and during the Cookie Program. The book will guide you with tasks to complete as the Cookie Program progresses. Click HERE for the book and review the upcoming tasks below. 

    •  Receive registration email from ABC Smart Cookies (noreply@abcsmartcookies.com) 
    • Create your account in ABC Smart Cookies 
    • Modify your user account 
    • Manage your delivery station only if you are doing your own Service Unit delivery,  
    • IMPORTANT!  Do not change the Service Unit information with the Service Unit Rewards Coordinator’s information.  Instead, please submit the Rewards Coordinator Contact form by clicking HERE.  
    • Verify the troops listed in ABC Smart Cookies belong to your Service Unit (girls will be uploaded into ABC Smart Cookies every Monday and Thursday by 4 pm) 
    • Submit a request to add any missing troop in ABC Smart Cookies to customercare@girlscoutsoc.org 
    • Set-up Troop Users and send registration emails to Troop Cookie Coordinators (only two Troop Cookie Coordinators per Troop). 

Reminder: SUs will NOT be able to add, edit or delete girls or troops in ABC Smart Cookies. Remind troops to email CustomerCare@GirlScoutsOC.org with girl transfer requests. 

December 1 and later  

The Service Unit Plan Book is now available for Service Unit Cookie Managers. Please review this book now and during the Cookie Program. The book will guide you with tasks to complete as the Cookie Program progresses. Click HERE for the book and review the upcoming tasks below. 

Service Unit Cookie Managers should have completed the gsLearn Service Unit Cookie Manager Part 1 training as well as the in-person or virtual session. If you haven’t had a chance to finish one or both, not to worry! There’s still time. Just email customercare@girlscoutsoc.org and let us know you need the Cookie Manager training assigned to you. Additionally, the Product Program team will contact you with an option to take the second part of your training. 

❏ Receive registration email from ABC Smart Cookies (noreply@abcsmartcookies.com) 
❏ Create your account in ABC Smart Cookies 
❏ Modify your user account 
❏ Manage your delivery station only if you are doing your own Service Unit delivery
❏ IMPORTANT!  Do not change the Service Unit information with the Service Unit Rewards Coordinator’s information.  Instead, please submit the Rewards Coordinator Contact form by clicking HERE.  
❏ Verify the troops listed in ABC Smart Cookies belong to your Service Unit (girls will be uploaded into ABC Smart Cookies every Monday and Thursday by 4 pm) 
❏ Submit a request to edit your troop in ABC Smart Cookies by emailing customercare@girlscoutsoc.org 
❏ Set-up Troop Users and send registration emails to Troop Cookie Coordinators (only two Troop Cookie Coordinators per Troop). 

Reminder: SUs will NOT be able to add, edit or delete girls or troops in ABC Smart Cookies. Remind troops to email CustomerCare@GirlScoutsOC.org with girl transfer requests. 

December 1 and later 
❏ Appoint Troop Cookie Coordinators & send a welcome email using the SU Cookie Manager Email Templates.  No more than two troop users per Troop.  
❏ Support Troops in determining their Initial Order referring to Initial Order Support on page 16 of the Service Unit Plan book, the Initial Order Bonus Flyer, and 2025 Cookie Sales History report.  
❏ Sort receipt booklets to distribute to troops right away.  If you need any additional supplies, please contact us at CustomerCare@GirlScoutsOC.org 

The Service Unit Plan Book is now available for Service Unit Cookie Managers. Please review this book now and during the Cookie Program. The book will guide you with tasks to complete as the Cookie Program progresses. Click HERE for the book and review the upcoming tasks below. 

 Service Unit Cookie Managers should have completed the gsLearn Service Unit Cookie Manager Part 1 training as well as the in-person or virtual session. If you haven’t had a chance to finish one or both, not to worry! There’s still time. Just email customercare@girlscoutsoc.org and let us know you need the Cookie Manager training assigned to you. Additionally, the Product Program team will contact you with an option to take the second part of your training. 

❏ Appoint Troop Cookie Coordinators & send a welcome email using the SU Cookie Manager Email Templates.  No more than two troop users per Troop. 
❏ Send a reminder to troops that they can now begin entering their Troop Initial Cookie Orders into ABC Smart Cookies.  
❏ Support Troops in determining their Initial Order referring to Initial Order Support on page 16 of the Service Unit Plan book, the Initial Order Bonus Flyer, and 2025 Cookie Sales History report. 
❏ Verify the troops listed in ABC Smart Cookies are accurate (troops and girls will be uploaded into ABC Smart Cookies every Monday and Thursday by 4 pm). 
❏ Submit a request to edit your troop in ABC Smart Cookies by emailing customercare@girlscoutsoc.org. 

Reminder: SUs will NOT be able to add, edit or delete girls or troops in ABC Smart Cookies. Remind troops to email CustomerCare@GirlScoutsOC.org with girl transfer requests. 

Previous Tasks:
❏ Manage your delivery station only if you are doing your own Service Unit delivery 
❏ IMPORTANT!  Do not change the Service Unit information with the Service Unit Rewards Coordinator’s information.  Instead, please submit the Rewards Coordinator Contact form by clicking HERE.  
❏ Set-up Troop Users and send registration emails to Troop Cookie Coordinators (only two Troop Cookie Coordinators per Troop). 

Important: Troop Initial Orders are due on December 15, 2025 by 11:59pm! And Service Unit Initial Order Due in ABC Smart Cookies by December 16, 2025 by 11:59pm.  

Now is the time, to ensure that all troops and Troop Cookie Coordinators have been entered into ABC Smart Cookies. This is vital for troops that plan on placing an Initial Order.  

Service Unit Initial Order Checklist: 

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❏
❏ Refer troops to the Initial Order Bonus Flyer for helpful information and a table showing the average number of packages sold per Girl Scout in 2025. 
❏ Help troops know the difference between cases and packages. Troops must place their orders in cases. There are 12 packages to a case. 
❏ Strongly encourage troops to conduct goal setting sessions to set troop and individual girl goals for the cookie program prior to placing their Initial Order. 
❏ Encourage Initial Orders of 85% of their Troop goal so they don’t run out of cookies in the first weeks. The Cupboards will be VERY BUSY and may occasionally run out of certain varieties. 
❏ Remind troops Initial Order cookies are not ordered by girl. Cookies are allocated to individual girls later, so troops can handout some cookies to each girl, and then collect money for cookies sold before handing more cookies.. Troops should deposit money frequently into their troop bank account. 
❏ Emphasize that no Initial Order means they will not have cookies at the start of the program. The next opportunity to get cookies will be when the Cupboards open January 29, 2026 and will be very busy the first week of the Cookie Program. 
❏ By December 13, Run the Troops with No Initial Order report (instructions on page 17 of the SU Plan Book). Contact troops with no Initial Order and remind them that orders must be entered into ABC Smart Cookies by 11:59 pm on December 15, 2025. 
❏ All Troop Initial Order entries and/or corrections done by the Service Unit must be completed in ABC Smart Cookies prior to December 16 at 11:59 pm. Send email to Customercare@girlscoutsoc.org with “Cookies—SU Initial Order Processing Complete” in the subject line and in the body of the email include a list of troops who have earned the Initial Order Bonus. 

For more on the Initial Order and further instructions, please review the Service Unit Plan Book pages 14-22.